Faq’s – Build A Bear

Frequently Ask Questions

Where is Build A Bear Workshop Gulf States located?

You may find us at DUBAI FESTIVAL CITY MALL, 1ST FLOOR, RETAIL LINK.

PH: +971 4 232 8099

We are also in The DUBAI MALL, inside Hamleys’ toy store

Can I schedule a party?

Yes, you can schedule your party with us! You can click here to book online, call a party planner at +971 4 232 8099 or visit our store.

Can I bring in a bear for repair?

Our associates can make minor repairs in stores; however, we are not able to accept bears requiring extensive repairs.

What is your return policy?

You may exchange or return defective products or products delivered differently than the one ordered within 14 days of the receipt of such goods. All items need to be in their original packaging & without signs of damage while playing.

Build-A-Bear offers customers the option of a free exchange providing the item is priced the same or less than the one originally purchased on your order.

Products need to be returned within 14 days upon your notification of such return either in person or sent to Build a Bear Workshop, Dubai Festival City, 1st Floor, Dubai – UAE.

In case of returned product, a new product will be delivered in exchange of the defective product or wrong product received. Refunds are not applicable for returned products except for unavailability of the returned product in stock. In which case a refund will be offered after reviewing the validity of the return. Orders once delivered or out for delivery cannot be cancelled.

It is not possible to cancel an online order without contacting one of our wonderful customer service representatives. Please contact us as soon as possible if you wish to cancel or amend your order, we are always happy to help. You can either call us on +971 4 232 8099 or email info@buildabear.ae

Refunds will be made on orders cancelled once such cancellation is confirmed by means of an email communication.

Can I cancel my order online?

What if I got something I didn’t order?

Sometimes, gremlins creep into our boxes and change your Build-A-Bear order. If there are any discrepancies with your order, please notify us within 48 hours of receiving your order. If you have shipped the incorrect goods, please accept our humble apologies and contact our customer service team +971 4 232 8099 or email info@buildabear.ae They will arrange for a collection of these goods. All the replacements will be sent at no extra cost.

What if the description on the website doesn’t match what I have received?

Sometimes we get it wrong. Unfortunately, if the image, description, price or availability is incorrect, we will not be able to replace the item with that which was incorrectly represented. We promise to do our best not to get these details wrong, and will do our best to rectify the mistake, but cannot confirm that the exact replacement product will be supplied.

Delivery Policy:

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

Refund Policy:

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Cancellation Policy:

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed